Frequently Asked Questions

All about Loan decision

• Why do you keep cancelling my application?
• Why was I denied?

Getting Started

• I cannot access the Instant Bank Verification! What do I do?
• Do you call my references? Do you call my employer?
• What are your payments like?
• Processing time?
• How long does it take to complete the application form?

Where can I reach you?

• Contact us

Credit Scores, Credit Checks, Credit Bureau

• How does this rebuild my credit?
• Do you report to the credit bureau?
• Will this affect my credit score?
• Do you check my credit?

All about Loan Renewals

• I applied for a renewal but I was cancelled!
• Am I eligible for renewal?
• I have paid off my loan, can I reapply?

Loan Repayment

• All about Repaying your loans

Receiving Funds

• I haven't received my funds yet.
• All about how you will receive your funds

All about getting approved!

• What are guarantor fees?
• Why am I still in Validation?
• I have been in evaluation for quite some time! What should I do?
• Loan Approval

My Goloans Account

• How to unsubscribe from marketing emails?
• Is my information secured?