Frequently Asked Questions

CONTACT US

• I would like to contact you about a payment arrangement.
• Where can I reach you?

All about Loan decision

• What is included in the loan offering you’re providing?
• What is the interest rate on the loan?
• Would it be possible to increase the amount of my loan?
• Is there a way to modify my monthly payment amount for the loan?
• Could you please provide an update on the status of my loan request?
• Could you please guide me on how to request a new loan?

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Getting Started

• ⁠ ⁠Loan offering
• Why should I choose you rather than a payday loan?
• I cannot access the Instant Bank Verification! What do I do?
• Do you call my references? Do you call my employer?
• What are your payments like?
• Processing time?

See all 7 articles

Where can I reach you?

• Contact us

Credit Scores, Credit Checks, Credit Bureau

• How does this rebuild my credit?
• Do you report to the credit bureau?
• Will this affect my credit score?
• Do you check my credit?

All about Loan Renewals

• I applied for a renewal but I was cancelled!
• Am I eligible for renewal?
• I have paid off my loan, can I reapply?

Loan Repayment

• ⁠Instructions to payback loan
• ⁠Extend loan payment date
• All about Repaying your loans

Receiving Funds

• ⁠Loan was paid but not recognized
• ⁠Loan amount was not credited
• I haven't received my funds yet.
• All about how you will receive your funds

All about getting approved!

• loan request status
• ⁠Can not apply for loan
• What are guarantor fees?
• Why am I still in Validation?
• I have been in evaluation for quite some time! What should I do?
• Loan Approval

My Goloans Account

• How to unsubscribe from marketing emails?
• Is my information secured?